If the policies and procedures outlined in this document do not address a specific situation, individuals are expected to contact Insights Vancouver’s Director of Operations for guidance or clarification.
Insights Vancouver is responsible for maintaining and protecting the personal information under its control. Accountability for this function within our organization is held by:
Director of Operations
#339 – 17 Fawcett Road
Coquitlam, BC, V3K 6V2
Generally, Insights Vancouver collects personal information to provide requested services and manage and develop the Insights Vancouver’s business. It collects some or all of the following personal information from individuals during the course of normal commercial activities: name, business title, organization, gender, general contact information and levels of interest for our services and topics.
This information is used to:
Insights Vancouver will not require you to consent to the collection, use or disclosure of personal information beyond that required to provide our products or services to you.
Limiting Use, Disclosure and Retention
Insights Vancouver does not use personal information for purposes other than those for which it was collected, except with an individual’s consent or as required by law. Once personal information is no longer required to fulfill the identified purposes or other legal requirements, it will be destroyed, deleted or made anonymous.
Accuracy of Personal Information
Personal information is kept as accurate, complete and up to date as necessary for the purposes for which it is to be used.
Safeguarding Personal Information
Protecting the privacy and confidentiality of personal information has always been fundamental to the way we do business and is the responsibility of every employee of Insights Vancouver. Our employees who have access to personal information are made aware of our policies and trained on how to keep it confidential.
We have security standards to protect our systems and personal information against unauthorized access and use. Personal information, whatever its form, will be protected by security safeguards appropriate to the sensitivity of the information. The safeguards will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The measures of protection include:
In addition to the general safeguards above, Insights Vancouver further protects our systems and information through the following measures:
Access to Personal Information
Individuals may request a copy of their personal information held at Insights Vancouver by submitting a written request to Insights Vancouver. Acceptable proof of identification is required before such information is given out.
Updated September, 2009, Reviewed January 2012